FAQs

You can explore our collection of handcrafted resin products on our website and easily make purchases online. Simply browse through our products, select the items you love, and proceed to checkout. If you have any questions or need assistance, feel free to contact us.

Raphoxy Resin offers a wide range of handcrafted products made with epoxy resin, including coasters, beach trays, cups, keyrings, candle holders, and more. Each product is designed to bring luxury and elegance to home decor through resin art.

Our products fall into 3 categories: ready to buy, customisable, one-off. Each is described below

Ready to buy products

Products that fall under this category are not customisable and are pre-made to be sold. These are products which are handcrafted with care and love by our amazing team in their spare time. They often have quicker delivery times than custom products.

Custom products

These are products of which you can customise the shape, design, colour etc. They are fully customizable and are made only after purchase, so often have longer delivery times than pre-made products. The same love and care used for pre-made products is reflected here as well.

One-off products
If you're looking for the perfect addition to your home or a unique gift for a loved one, you can also request that a specific product be made, even if you don't see it on our product list. Just fill in the enquiry form or click the 'Contact Us' button on the navigation bar to speak to somebody. We aim to reply within 72 hours.

Yes, Raphoxy Resin welcomes custom orders. You can request personalized items to reflect your individual style and preferences. Simply fill out our personalisation questions on the specific product with your specific requirements, and we'll be happy to create a unique piece just for you.

All of our products are inspected thoroughly and handled with love throughout their production. If we still aren't able to fully meet your standards, here's what to do:

For Custom Products or One-off products

Custom/One-off products unfortunately are not returnable as they are designed specifically by you and for you. In exceptional circumstances where the fault lies with us, we may be able to arrange a partial refund or a discounted reshipment on return. This offer can only be made within 14 days of receipt. 

For Ready to Buy products

In the case where you are not satisfied with our pre-made products, depending on the circumstances we could offer:

• Full refund on return (within 21 days of receipt)
• Partial refund on return (within 35 days of receipt)
• Partial refund and you keep the item (within 10 days of receipt)

Please note: Meeting the deadlines above does not guarantee you a return. Each return request will be reviewed individually and the results are entirely circumstantial.

Please note: in all cases, shipping costs will not be refunded and there may be an additional £1.50 restocking fee processed and removed from your refund amount in the cases of returns.

Raphoxy Resin started as a passion project and evolved into a full-fledged business dedicated to creating exquisite resin art pieces. Our goal is to bring beauty, style, and sophistication to every home through our unique and stunning creations. Check out our 'About Us' page for more! :)

Pre-made Products
As these products are premade and already ready for purchase, they have a much quicker delivery time. You can expect them to be dispatched within 1-4 days of purchase. The speed of delivery after that will depend on the delivery method that you select. 

Custom Products
We welcome custom orders to create personalized items just for you. Please allow additional production time for custom pieces. We aim for them to be dispatched in 3-10 days, but this depends on the size of the order and the material required.  The speed of delivery after that will depend on the delivery method that you select. Contact us to discuss your unique design.

One-off orders
If you're looking for the perfect addition to your home or a unique gift for a loved one, you can request that a specific product be made, even if you don't see it on our product list. We call these 'one-off products'

One-off products, due to their nature, have a longer delivery timescale as well. We cannot give an exact estimation as it depends entirely on the scale of the product. A small-scale product like a letter keyring or jewellery could be dispatched much quicker than a table designed with resin. For this reason, after a one-off order is made and confirmed with us, we can confirm a specific timescale for you, based on the product. 

To keep your resin item in great condition, please avoid prolonged exposure to direct sunlight or extreme heat.

It is also important to avoid contact with harsh chemicals or abrasive materials that could damage the resin surface. When it comes to cleaning, using a soft cloth and mild soap is the best approach.